"Do the difficult things while they are easy and do the great things while they are small.
A journey of a thousand miles must begin with the single step."
Lao Tzu, philosopher and poet of Ancient China, Founder of Philosophical Taoism
According to Harvard Business Review:
“The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them. Leaders with a passion for developing employees’ skills, and those who understand the need to transfer knowledge among generations of workers, know how important it is to link in-house education to strategic planning.”
Harvard Business Review article "Develop Deep Knowledge in Your Organization — and Keep It", by Dorothy Leonard (September 2016)
Brilliance Extractor™ - Pulling Wisdom Out of the Heads of Key People
Have you ever thought about what would happen to your company if a few key people (or maybe just one person) either got hit by a truck or left your team?
Or, have you considered what would happen when you are no longer active in your company, for whatever reason?
Clearly, especially in high-expertise types of companies, such situations can threaten the sustainability of the company. In fact, it can be an outright catastrophe. Consider the (true) case of a brilliant CEO who carried most of his visions in his head. The investors believed in him. One terrible day he and his 12-year old son died in an airplane crash. He left behind his wife, team and investors - grieving and trying to figure out how to continue his vision. It is not fun to think about, and it does not happen that often - but it does happen.
Benefits of the Brilliance Extractor™: Growth, Sustainability and Freedom
Let's go a step further. Outside of freak accidents or sudden health challenges there are very real reasons why one must begin to extract and document the wisdom of key people in an organization as soon as possible:
- As the business grows the key person/s cannot handle all of the additional workload by him/herself. Others must be hired and trained. The more difficult it is for a new team member to acquire the necessary knowledge the longer it takes for the person to come up-to-speed. Also, one often has to hire more highly qualified people who may be harder to find and typically require a higher compensation.
- Without a process or system in place that transfers at least a good portion of the knowledge to others, ...
- Longer-term sustainability of the company is at risk
- There is very little freedom for the key people. Even vacations (completely or largely "unplugged") may not be possible - never mind any kind of smooth succession or transition to absentee ownership.
Brilliance Extractor™ - How Does it Work?
The Brilliance Extractor™ is a highly effective process to extract the wisdom and knowledge of our your brilliant key people. In fact, you are likely one of them.
We often get asked how it is even possible to do this. We have developed a proprietary, proven process that consists of interviewing and documenting knowledge. We minimize your time investment and we do this process step by step. After we do the interviewing/training with you, we process, organize and streamline the information. We make sure the result fulfills your needs.
Next we test the result. Can an untrained person follow the training and execute the given task successfully based on that training? If something is missing, we add it until the training system is completely working.
Importantly, we ask questions that brings out wisdom your expert didn't even remember he/she had. Practically always, we bring to light nuggets of wisdom the expert would have forgotten to mention.
Every situation is a bit different yet the overall process is the same. We look forward to talking with you about your situation.
Can We Capture 100% of the Brilliance of Your Key Experts?
No, of course not. First, we capture a few key things. Then we extract, document and systematize, step-by-step, approximately 80% or 90% of the person's business related knowledge. We might even get to a higher percentage than that - we will discuss with you what makes sense in your specific situation.
Will you be in a much more favorable position once you have done (or even begun) this process?
- Would you have more leverage in training others?
- Would you be able to save valuable time by spending less time training the same subject matters over and over again?
- Would the company's sustainability and everyone's job be in less danger when this process had been done?
- Would key people (you included) have more freedom?
- Would it be easier to orchestrate a succession eventually? (all of us have to think about some day)
Of course, the answers to all five of these questions are "Yes."
When Should We Apply the Brilliance Extractor™ Process?
As soon as possible.
One fabulous opportunity to apply the Brilliance Extraction™ process is when a new person comes on board and is trained. Let us capture and document that knowledge in an easy-to-use format - so next time, either the trainee forgot part of their training or a new trainee needs to be trained there is a library of training materials at hand.
Another great method is to train us - we document the knowledge along with that training.
"Dr. Stephie Althouse is an insightful and creative consultant and executive coach. Her Fresh Eyes Assessment has been integral to positioning the company for higher profits. She has displayed tireless dedication, tremendous skill and beyond-the-call-of-duty commitment in guiding us in our efforts to create our family legacy."
Eddie Moreno, Vice-President, Sales at The Arrowhead Leasing Company, Inc.
"Dr. Stephie Althouse excels in the corporate world as a Visiting CEO. She developed a "Fresh Eyes Assessment" and does a turn around with troubled companies. She has pulled them from near bankruptcy to profit in a relatively short time. One of her specialties is working with ESOP companies."
June Davidson, Ph.D., President of American Seminar Leaders Association and Coaching Firm International, Asla.com
"My business had stopped growing at the rate I thought it could, and I knew that I needed some help. Dr. Stephie did an incredible job at identifying what makes my business special and helped me to maximize that uniqueness to help grow business. My business is running much smoother and more efficiently, and my stress level has dropped considerably."
Bill Walsh, District Manager, Farmers Insurance, District Carlsbad, CA
“Dr. Stephie is a driven and highly energetic executive. She has kept the team focused, and the company growing, even during the recent economic cycle. Last year’s revenues increased 41%. Stephie has expanded the company’s portfolio of products and skills into new technology areas. Client satisfaction is very high.”
Jim Waring, Executive Chairman, CleanTECH San Diego
Fantastic CEO!! Couldn’t ask for a better person to steer the ship of my company. Great advisor, problem solver, people person, and system analyst.
Joy Megas, CEO, Simply Pay Yourself First
Discover how the Brilliance Extractor™ helps your company grow, become more sustainable and give key people a break sometimes.
- How to get your key people to focus on the most important tasks and being able to delegate the simpler ones
- Grow your company
- Prepare your company for sustainability and succession
- Enable key people to take a well-earned vacation without working